BR Community – Capturing Business Rules You Don’t Know

on April 6, 2011
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I am excited that my article on Knowledge Elicitation has been published into BR Community’s PERSPECTIVES | Expert Insights this month!

I have been obsessed lately with this topic.  How do you go about capturing the tacit knowledge that resides in the heads of your skilled workers? This is certainly neither easy nor straightforward.

Eliciting expert knowledge is a critical step in any business rules project. It is sometimes straightforward (when regulations or business manuals that dictate what needs to be automated are well-documented) but more typically real-life projects are not that easy. Why not? This month Carole-Ann Matignon explores the different kinds of knowledge that drive your decisions and the techniques used for knowledge elicitation, as well as the impact of business uncertainty.

Read the article here:

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