Introduction The pandemic changed tech priorities for many people both at work and home making a ‘hybrid’ work a top initiative. Where and how we do the work accelerated the need to improve customer digital experiences and efficiency across work, shopping, and...
In this post, we present how to deal with the problem of noise, which is both a source of errors and biases in digital decision-making in organizations, through explicit decision rules, dashboards, and analytics. To illustrate our point, we use the example of the...
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