As the business environment continues to evolve so must the role of the business analyst. In rules and decision management, the right mindset and tools are crucial to the success of not only a project but also the organization.
The Business Analyst Mindset
The mindset of an effective business analyst is holistic. Rather than focusing on outputs and deliverables, the business analyst focuses on outcomes. Outcomes are not just those of a project but the impact on the organization as a whole. As a result, business analysts can position themselves to be a trusted advisor rather than a resource. To foster a holistic mindset, business analysts must embrace collaboration, adaptability, and continuous learning. In part 1 of this series, we’ll take a closer look at business analyst tools for collaboration.
Business Analyst Tools for Collaboration
Collaboration requires effective communication in order to bridge the gap between technical and non-technical stakeholders and to elicit key information from them such as objectives, requirements, and feedback. Common techniques business analysts use to foster collaboration include interviews, brainstorming and facilitation, process flow diagramming, and stakeholder mapping. There are many productivity tools available that can help with collaboration, from conducting surveys to project documentation to wireframing.
In SMARTS™ Rules and Decision Management Platform, we provide several collaboration tools to ensure business analysts and stakeholders can track and understand the current state of a project. These tools include the following:
- Activity Stream: This tracks all activity so users can easily identify who did what when.
- Discussions: This internal message board allows users to start and monitor different discussions related to a project directly in the SMARTS™ platform.
- Notifications: This enables users to customize notifications based on triggers through their messaging system of choice.
- Todo’s: This enables users to create and monitor tasks, including assigning due dates, priority, and participants.
Generative AI for Collaboration
In a previous post, we discussed how Generative AI can be an effective tool in supporting collaboration. This is why we’re introducing AI Assistant, an interactive, generative AI-powered tool, to SMARTS™. Through AI Assistant, business analysts will be able to provide easy-to-understand explanations for decision logic to stakeholders and simplify decision management tasks. Stay tuned for part 2 of this series, where we’ll delve into business analyst tools for adaptability and continuous learning.